Privacy Policy

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• Account Registration & Orders: Name, billing/shipping address, email address, phone number, payment method (e.g., credit card details), and any other information you submit when you create an account or place an order for broadband, cable TV, VoIP, or other telecom services.
   
• Customer Support & Inquiries: Information you share when you contact us for technical support, service activation, billing questions, or general inquiries, including transcripts of chats, call recordings (where permitted by law), and email content.
   
• Surveys & Promotions: Responses to surveys, contests, and promotions we run, which may include demographic information, customer feedback, and marketing interests.
   

• Device & Browser Data: IP address, device type, operating system, browser type, and network information.
   
• Usage Data & Analytics: Pages visited, time spent on pages, features used, links clicked, and other interactions with our website and applications. We use cookies, web beacons, and similar tracking technologies to gather this information.
   
• Location Data: Approximate geographic location based on IP address or mobile device location (only if you’ve granted permission).
   

• Payment Processors: Payment confirmation and transaction details provided by our payment gateways (e.g., credit card networks, PayPal).
   
• Public Databases & Partners: Credit history data (for service eligibility checks), address verification, and marketing lists from reputable third-party providers to help us verify your identity, prevent fraud, and send you relevant offers.
   
• Social Media: If you connect your social media account (e.g., Facebook, Google) to your Juglan Telecom account, we receive the basic profile information you authorize (name, profile picture, email address).
   

• Service Delivery: Manage your account; process orders, service activations, and payments; provide you with broadband, cable TV, VoIP, and other telecom solutions.
   
• Technical Support & Maintenance: Diagnose and resolve service issues; maintain and enhance network performance; respond to support requests.
   
• Personalization: Recommend relevant plans or add-ons based on your usage patterns and preferences.
   

• Invoicing: Generate accurate bills and payment notices.
   
• Collections: Send payment reminders, resolve billing disputes, and manage past-due accounts.
   

• Communications: Send promotional emails, SMS alerts, newsletters, special offers, and service updates (unless you opt out).
   
• Targeted Advertising: Use analytics and demographic data to deliver relevant ads on our site, partner websites, and social media networks.
   

• Fraud Prevention: Verify identities, detect and prevent fraudulent transactions, and protect our network from unauthorized access.
   
• Legal Obligations: Comply with federal, state, and local regulations; respond to lawful requests by courts, law enforcement, or regulatory bodies.
   

• Service Improvement: Analyze usage trends, customer feedback, and device performance to enhance network reliability, develop new offerings, and streamline our support processes.
   
• Business Insights: Generate aggregated reports to understand market dynamics, measure overall customer satisfaction, and inform strategic decisions.
   

• We use cookies (small text files stored on your device) to recognize you when you return, remember preferences, and provide customized content. Cookies may be “session” (deleted when you close your browser) or “persistent” (stay on your device until they expire or you delete them).
   

• We employ web beacons, pixel tags, and other technologies to collect information about your browsing habits, count visits, and track the effectiveness of our marketing campaigns.
   

• We use Google Analytics and other analytics services to better understand how our website is used. These providers may place cookies on your device to gather statistical data about visits, pages viewed, and referring URLs. You can opt out of Google Analytics by visiting the Google Analytics opt-out page.
   

• Network & Infrastructure Providers: To deliver and maintain high-speed internet, cable TV, and VoIP services, we share necessary customer and network data with ISPs, data centers, and content delivery networks (CDNs).
   
• Payment Processors & Credit Agencies: To process payments, handle billing disputes, verify creditworthiness, and prevent fraud.
   
• Customer Support & Maintenance Vendors: To facilitate technician dispatch, equipment installation, and maintenance activities.
   

• We may share data with our parent company, subsidiaries, and joint ventures for administrative, operational, analytics, and marketing purposes—always under strict data-protection obligations.
   

• Legal Compliance: When required by law (e.g., court orders, subpoenas), or to comply with regulatory requirements (FCC, FTC, etc.).
   
• Protecting Rights: To investigate or prevent illegal activities, defend against legal claims, or protect the rights, property, or safety of Juglan Telecom, our customers, or the public.
   
• Emergency Situations: When necessary to address immediate threats to life, health, or safety, or to help locate a missing person.
   

• If Juglan Telecom or substantially all of its assets are acquired by or merged with another entity, customer information may be transferred as part of that transaction. We will notify you before your personal data becomes subject to a different privacy policy.
   

• Update/Correct: Log in to your online account at any time to update contact information, payment methods, and service preferences.
   
• Opt-Out of Marketing: You can opt out of promotional emails, SMS messages, and targeted ads by clicking “unsubscribe” in our emails, following instructions in text messages, or by contacting Customer Support at privacy@juglantelecom.com.
   

• Browser Controls: You can decline or delete cookies via your browser settings. (Note: blocking certain cookies may limit functionality.)
   
• Device-Level Choices: On mobile devices, you can disable location services or adjust ad-tracking preferences in your device’s privacy settings.
   

• Access: You may request a copy of the personal information we hold about you by emailing privacy@juglantelecom.com or calling our Privacy Hotline at 1-800-JUGLAN. We will verify your identity before fulfilling any request.
   
• Portability: Where technically feasible, we will provide your data in a structured, commonly used, and machine-readable format.
   
• Deletion: You may request deletion of your account and personal data (subject to contractual, regulatory, or legal retention requirements). We will retain only the minimum data required to comply with financial record-keeping rules or resolve any outstanding disputes.
   

• Encryption: All sensitive data (credit card numbers, account credentials) is encrypted in transit using TLS (HTTPS).
   
• Access Controls: Employee access to personal data is strictly limited—only authorized personnel with a legitimate business need may view or process customer information.
   
• Monitoring & Audits: We monitor our network 24/7 and conduct regular security audits, vulnerability scans, and penetration tests to detect and remediate risks.
   
• Data Retention: We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. When no longer needed, data is securely deleted or anonymized.
   

Our services are not intended for children under 13. We do not knowingly collect or maintain personal information from minors. If we learn that we have inadvertently collected information from a child under 13, we will promptly delete it. If you believe we have collected data from a child under 13, please contact us at privacy@juglantelecom.com.

Juglan Telecom is based in the United States. If you are accessing our website or using our services from outside the U.S., please be aware that your information will be transferred to, stored, and processed in the U.S. by using our services. We take appropriate safeguards (e.g., Standard Contractual Clauses) to ensure that any personal data transferred outside your jurisdiction is treated securely and in accordance with this policy.

Our website or emails may contain links to third-party sites, social media platforms, or service providers (e.g., payment gateways). These third parties have their own privacy practices. Once you click a link and leave our site, Juglan Telecom Inc. is not responsible for the privacy practices or content of those third-party websites. We encourage you to read their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When material changes occur, we will post the revised policy on our website with an updated “Last Updated” date and, when required by law, provide notice via email or an in-service notification. Your continued use of our website or services after the effective date constitutes your acceptance of the updated policy.

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us:

Privacy & Data Protection Office
Juglan Telecom Inc.
4 Belinda Dr

Branton
ON L7A 2W6 94105
Email: privacy@juglantelecominc.com
Phone: 1-8 (844) 333-0620 

By using Juglan Telecom Inc.’s website or services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with any part of this policy, please do not use our services or provide us with personal information.